Mark Grimm


Five Quick Tips to Improve Biz Communication

Ever work at a place that could use better communication? Why do most people chuckle when I ask that at seminars?

Better communication offers huge potential for enhanced productivity and morale, but it often remains an untapped resource.

Here’s five ways to ensure your company/organization isn’t missing out:

1- Accept its importance.
Management must place a high priority on its value and think about creating a strong culture, not applying band aid solutions.

2- Get into the Heads of Audiences.
Communication isn’t about telling your employees stuff. It’s about engagement, about learning from each other. Make clear what is in it for them.

3- Feedback
Ask your audiences what they think, frequently, and allow them to give anonymous feedback. Share the results with them.

4- Practice
Being interesting is a skill, work at it. Set benchmarks for progress.

5- Passion
Bill Gates once said, “The thing I do best is share my enthusiasm.” Of all his skills, he points to enthusiasm as a core business asset. You must believe in your mission, and live it. Others are noticing.

The writer is a former TV news anchor who has conducted business seminars and one-on-one-coaching for the past 13 years. Don’t hesitate to contact him for help.

Boring Meetings Cost Money. Be the White Knight!

Ever been in a boring meeting? Yeah, that’s a question that answers itself.

Boring meetings costs businesses and taxpayers millions of dollars each day because the meetings waste the time and productivity of the people stuck in them.

Why then, isn’t the problem being fixed?

There are two issues:
(1) Too many meetings in the first place
(2) Poor value in the ones that are held

(1) Too frequent
Too often, meetings are the result of a poor internal communication process. You wouldn’t need to “get caught up on things” if clear communication was part of the culture. Meetings are also often used as propaganda or gripe sessions rather than problem solving meetings. And a “touchy-feely” culture often cultivates the desire to include everyone in nearly every decision. That’s overkill.

(2) Poor Value
You get “bored” when you feel there’s nothing in it for you. Indeed, a meeting can be one of the loneliest places if you feel you’re not part of the program. A strong meeting requires the following:

A) Strong Agenda
Must be put in writing, prior to the meeting, that is clear about the desired goal. What’s the end result?

B) Good Preparation
Do your homework ahead of time. Determine what role you are expected to play in making the meeting a success and prepare well for that role. Call or email ahead to get the needed answers, if necessary. Learn about the attendees and their agenda.

C) Know Your Story…In A Nutshell
Based on what you have learned about attendees, think about how to tell your story in a way that interests them. Focus on what value you can deliver to them. Get to the point!

D) Points for Style
Arriving late, whispering too much, shabby appearance, cell phone distractions — they all reflect poorly on you. These negative effects say, “Not Ready for Prime Time.”

E) Listen Well
Sometimes, the real problems don’t become evident until the meeting unfolds. Be observant and proactive.

F) Be the Closer if Needed
Know when to take charge if the meeting facilitator drops the ball. Make sure the question is asked and answered, “When we leave, who’s doing what?

Meetings can be a valuable resource. There is nothing inherently wrong with them. The fault lies with some of the people in them. Be the white knight.

The writer is a longtime communication strategist and corporate trainer.